Heat Pump Case Studies: Ground Source Heat Pump in West Sussex

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Property type: 3,600 sq ft new build property in West Sussex

Product installed: IVT Greenline E11 HT Plus ground source heat pump, underfloor heating throughout

Installation date: Ground source heat pump commissioned October 2010

Distribution system: Underfloor heating throughout

Ernest Moorey installed an 11kW IVT ground source heat pump supplied by Ice Energy in October 2010. Read on to learn of his experience of heat pumps.

What prompted you to investigate ground source heat pumps?
"Fuel prices and cleanliness of the system were important factors as was low maintenance."

How did you find the installation process?
"We started on the trenches for the ground loop in November 2009. There are four 100 metre trenches which are 1 metre wide and 1.5 metres deep with the flow and return in the corner of the collector trenches.

"Along with our ground source heat pump we installed underfloor heating throughout.

"The incorrect sized buffer tank was delivered necessitating some building modification as space for the heat pump, tank and buffer cylinder was limited."

What has it been like living with a ground source heat pump?
"We have made the occasional adjustment but other than that our ground source heat pump system is virtually perfect. I would always opt for a ground source heat pump with underfloor heating wherever possible, with no hesitation."

What impact has your ground source heat pump had on running costs?
"As this is a new build property I can't specify an actual amount but the present running costs are very modest."

Why did you choose Ice Energy as your ground source heat pump provider?
"After investigating seven companies, the decision was difficult so I went with the safety of choosing the company with the most heat pump  installations."

What has the service been like from Ice Energy and would you recommend them to others?
"The service has been excellent and I would most certainly recommend Ice Energy and ground source heat pumps to others."

Solutions Used

  • Greenline E11 HTPlus ground source heat pump on three phase electricity supply
  • Underfloor heating system throughout

Download this case study.