Property type: Detached new build property in Bedfordshire
Product installed: 5kW Mitsubishi Ecodan air source heat pump
Installation date: August 2015
Distribution system: Underfloor heating on the ground floor with radiators upstairs
In August 2015, Bedfordshire resident John Hawkes installed an Ice Energy air source heat pump in his new build property. This was the second heat pump installed by Mr. Hawkes having had an Ice Energy unit in his previous home. Read on to find out more about his experiences.
What prompted you to investigate heat pumps?
"The experience gained from a previous installation was so positive that there was no question when I moved to new property."
How did you find the installation process?
"Simple. This is the second property in which I have installed a heat pump."
What has it been like living with your heat pump?
"The performance has been as predicted. Once set there is no requirement to adjust any settings throughout the year."
What are the benefits of heat pumps in your opinion?
"Confidence in the system 100%. If there is a power failure, the system restarts itself and there's virtually no maintenance.
What has the service been like from Ice Energy and would you recommend them to others?
"As this is the second heat pump from Ice Energy I would certainly recommend them to others; their service has been superb."
5kW Mitsubishi Ecodan air source heat pump with a mix of underfloor heating and radiators.