Heat Pump Case Studies: Air Source Heat Pump in Hampshire

Property type:  2-bedroom bungalow in Hampshire

Product installed:  8.5kW Ecodan air source heat pump

Distribution system: Radiators

Previous heating system: Gas boiler

Installation date: February 2010

In February 2010 Hampshire resident Dr. Edgar Moss chose to replace his gas boiler with an air source heat pump. Despite initial issues with the local planners, Dr. Moss installed his heat pump which has been running successfully ever since.

What prompted you to investigate heat pumps?
“I have a technical interest as a chemical engineer in all such systems. Of course cost savings are important!”

How did you find the installation process?
"I found the installation process which took maybe two months, to be good. I initially had some trouble with the local planning authority over the noise the heat pump would make - the local environmental officer said the heat pump should be on an industrial estate not a domestic house.

However, Matt Townsend from Ice Energy arranged for a sound engineer to install equipment to record ambient sound for a week. He then produced a report that showed there could be no objection to the installation. I made front page news in the local press over this!

I believe now that the Government have said that planning permission for air source heat pumps is not required."

What has it been like living with heat pumps?
"Excellent. I leave the remote thermostat on 20° and it runs itself (day and night).

Why did you choose Ice Energy as your air source heat pump provider?
"I already had contacts with Ice Energy due to my interest in heat pumps when they introduced the air source one so I was happy to speak to them about this technology."

What has the service been like from Ice Energy and would you recommend them to others?
"The service from Ice Energy has been very good and I have in fact recommended them to several others."

Solutions Used

  • 8.5kW Ecodan air source heat pump
  • 18-panel, 3.7kW solar PV system

Download this heat pump case study.