Property type: Detached property in Cheshire
Product installed: IVT Greenline HC+ 22kW ground source heat pump & matched underfloor heating system
Installation date: Heat pump commissioned November 2013
Distribution system: Radiators and Ice Energy underfloor heating
Previous heating system: Oil-fired boiler
RHI benefit: Will receive more than £38,000 in RHI payments over 7 years
In 2013 Cheshire resident Steve Whigham installed an Ice Energy IVT HC+ 22kW ground source heat pump and matched underfloor heating system at his home which already included a 4kW solar PV system. Steve has been delighted with both the product and Ice Energy and is set to receive more than £38,000 in the next few years thanks to Renewable Heat Incentive (RHI) payments.
What prompted you to investigate heat pumps?
"We embarked on a complete refurbishment and partial rebuild of an old farm house which meant the property doubled in size. Two oil boilers would have been necessary in order to heat it but would have been totally unaffordable. Our plumber who had done several heat pump installations also saw that oil for our property which is 7500 square feet would be a huge cost so we looked at ground source heat pumps instead."
How did you find the installation process?
"The ground source heat pump installation was spread over 9 months due to phased building works. Because of this, Ice Energy had to coordinate with us and be flexible which they were. The process was very well planned and coordinated by Ice Energy who had very good project management skills."
What has it been like living with your heat pump?
"I'm still getting used to it but the comfort levels are very good."
What has been your experience of the Renewable Heat Incentive application process?
"The process was easy once I was given guidance by Ice Energy; the government websites and documents are impossible! After getting an email from Ice Energy regarding the Renewable Heat Incentive we were assessed and got an 84% rating. We paid £23K for our system plus fitting and this grant will pay a huge proportion of that cost in the next few years.
"My total investment was around £30K with electricians, plumbers, builders, etc. including the heat pump. My RHI payments will total more than £38K so we are running a brilliant system and it's effectively free with the solar."
What would you say are the benefits of heat pumps?
"We have no gas and oil just could not be afforded, this system is green and when coupled with our solar PV system it's brilliant! No bills for the next 20+ years and the government is giving me cash too! I now love to hear about escalating gas and oil prices and sit with a smug smile on my face."
Why did you choose Ice Energy as your heat pump provider?
"Ice Energy were recommended to me."
What has the service been like from Ice Energy and would you recommend them to others?
"First class in all departments. The internal communications are very good and it's obvious that the left hand is coordinated with the right hand.
"I have never written a letter of thanks to contractor before but it was well-deserved in the case of Ice Energy. First class, well planned and well managed in my experience. I would without doubt recommend Ice Energy to others."
- Ice Energy IVT Greenline HC+ 22kW ground source heat pump
- Matched Ice Energy underfloor heating system
Download this case study