As part of our continued commitment to delivering quality ongoing support for our customers, Ice Energy provides a range of warranty and service plans that will ensure our customers are looked after today, tomorrow and in the future.

IceCare Heat Pump Warranties and Service Plans, available for both our ground source heat pumps and air source heat pumps have been developed to maximise and maintain the efficiency and provide complete peace of mind for our customers.

What is covered by IceCare Heat Pump Warranties & Service Plans?


Our IceCare Plans are available with competitive and flexible payment terms. With cover starting at  the equivalent of only around £4 a week, you can remain safe in the knowledge that a dedicated Ice Energy engineer will be on hand 365 days a year should you ever need them.

The cost of your IceCare Plan is determined by the type of heat pump you own (Single Phase or Three Phase), the service package you choose and whether you pay annually or by direct debit as shown below.

Please note that we can only offer warranties and servicing for heat pumps produced for and supplied by Ice Energy. These include, IVT, Mitsubishi, Daikin, Neura and EcoForest. Your heat pump system must also have already been commissioned.

Single Phase Heat Pumps

If you would like to make convenient, affordable monthly payments to spread the cost ver the warranty period, we can offer direct debit terms, available on a 12-month basis. The direct debit automatically renews each year; we will write to you and inform you of any changes each year, at which time you can choose to terminate the contract.

Single Phase Direct Debit

If you would like to purchase one of our IceCare Warranty & Service Plans via direct debit, please click here.

One-off Payment

For even greater value, you can make a single payment for longer-term peace of mind.

Single Phase Yearly Plans

Three Phase Heat Pumps

IceCare Plans are also available for larger, three phase heat pump units. Full details are available from our dedicated warranty team.

Please note that if your heat pump is currently out of warranty, an initial check will be required before the start of your IceCare Plan.

What do I do next?

Arranging your IceCare Plan couldn't be easier. Simply call our Warranty Team on 01865 882202 (select option 1) or click here to email us your details and we'll do the rest.

IceCare Plans from Ice Energy; peace of mind is just a phone call away.

icecare warranty