Please be advised that Ice Energy Heat Pumps Ltd has been placed into liquidation.

All staff at Ice Energy were made redundant at the end of January and Critchleys LLP was appointed as liquidator at a creditors meeting held on the 27th February.

Any customers that placed deposits with Ice Energy, or have any other type of claim, should direct this claim to Critchleys in the first instance:

FAO Andy Lloyd
Critchleys LLP

Following their redundancy a number of former Ice Energy employees have since established a new company called Alto Energy Limited. Alto Energy has subsequently acquired a number of Ice Energy assets from the liquidator including the newsletter subscription list and the Ice Energy website, hence our ability to now reach out to you with this information.

Separately to this, Alto Energy has also secured the IVT distribution agreement to the UK. After Ice Energy's agreement was terminated as a result of their insolvency, IVT selected Alto Energy from a number of applicants due to its commitment to employ a critical volume of field engineers and in-house technical staff to enable legacy IVT customers to be supported. 

So if you placed a ground source heat pump, air source heat pump or underfloor heating order with Ice Energy that has not been completed or if you have any new projects for which you would like to receive a quotation please don't hesitate to let the team at Alto Energy know.

Likewise if you require any form of maintenance, servicing, or just general technical advise on an existing Heat Pump installation that you previously ordered from Ice Energy then please consider the technical support team here at Alto your first port of call.

We have created a page dedicated to Ice Energy Customer Support which may be able to help answer some of your initial questions.

We look forward to hearing from you and advising further. Please Contact Us at Alto Energy, or use the form below, and we will be happy to help.


Alto Energy: the new home for the design, supply, commission, support and service for heat pumps and underfloor heating systems.